Retrieval Times and Requests

The Search Room of the State Records Office is open Tuesday to Friday 10am-4.30pm.

Clients wishing to view archival records held at the SRO must submit requests in advance. Requests can be made online through registering as a researcher on the SRO's catalogue. They can also be made by telephone on (08) 9427 3600 or in person at the SRO during opening hours. Archives held onsite will be retrieved twice a day: before opening at 10am and at 12pm midday - most items available by 1pm. Requests received after midday and before 4pm will be retrieved the following working day by 10am. Online and email requests made after 4pm will be available from 1pm onwards the following day on the days the Search Room is open (Tues-Fri). No retrievals occur on weekends or public holidays.

There is a limit of 5 items per client per retrieval for records held onsite, and up to 10 items for records held offsite.

Items can be requested online by logging in to our catalogue and clicking on the Request item button. Please note, this is an online ordering system only, not a records delivery system. Records must be viewed at the State Records Office Search Room, in the Alexander Library Building. In addition to logging into the catalogue, researchers viewing original material must also hold a current Research Ticket.

Search Room staff are also able to accept requests in person or by telephone on (08) 9427 3600. Up to five items may be ordered per retrieval.


  • Previous Day before 4pm - available by 10am
  • 12pm - by 1pm*

* Times may  vary depending on number of requests received.

Clients may also make requests by email via

Offsite Retrievals

Records held offsite at the Intermediate Records Repository (eg. most maps and plans, and most consignment numbers greater than 5237) are retrieved on Monday (for Tuesday), Wednesday and Friday mornings. These records will be available by 10.30am of the same morning. Please ensure that requests for such items are submitted by 4pm on the previous working day.

NOTE: If you are unable to come in on the day for which you requested items, please ring staff on (08) 9427 3600 and we will arrange for them to be made available at another time.

Call Slips

For each and every item requested an online request can be placed via the SRO's catalogue, or a physical call slip completed at the SRO.

Physical callslips must be lodged with staff at the Search Room Enquiry Desk. Call slips should be filled out as completely as possible and include the following information: researcher's name and details, Accession or Consignment number, item or file number, volume where appropriate, year, as well as the date the item is required.

In cases where requests are being phoned through or emailed the client will need to be able to provide the above details so that a call slip can be completed on their behalf.

"Hold" Items

If you wish to have items kept for use on another day, please fill in a blue hold notice (available from the Search Room Desk) and hand to staff with the records. They will be kept on reserve for the day nominated. Items cannot be held for more than two weeks at a time.

Care of Records

It is very important that documents are not unpinned from files. Besides possible loss or damage, the order of the documents may be changed which may alter the perceived meaning of the information.

Records are not to be marked or damaged under any circumstances and pencil only may be used for note taking.

A full list of the conditions of use for archival material can be found on our Conditions For The Use Of Archival Records page.

Returning Records

Please leave all copies of the printed call slips with the records when returning them. This helps staff to identify the records and avoid misfiling them.

Please return records to the Enquiry Desk before leaving the Search Room. 

Further Information

Staff are happy to discuss any problems with you and explain the procedures where necessary. Search Room Desk staff can be contacted by telephone on (08) 9427 3600, via email at or in person.