Frequently asked questions

Please check here for questions relating to the use of the collection and to our database.

Request an item

Can I order material for use in the Search Room online?

Yes, registered researchers can request  an item to be viewed in our search room Tuesday to Friday between 10am and 4.30pm . This option is available at the item level. Click on the 'request item' button at the bottom of the page. The normal retrieval conditions and terms apply.

Government users will be able to choose an item retrieval for the search room, a standard government loan or a 7 day loan.  

Can I request items to be digitised?

Yes, please see details of the digitisation program on our website.

Calendar link in online retrieval request does not work?

We have become aware of a bug in various browsers, which from time to time means the forward calendar for a retrieval request does not recognise the date format supplied. 

Should you receive a message while ordering a file that says the date format is incorrect or cannot be recognised, close the item request.  Option 1 is to try another browser. Option 2 is to order the item using the date supplied, even though you will be a day or two late in examining the file.

 

Registering online

How do I register online?

Go to the catalogue and look in the top right hand corner of the screen. You will see a login box. Click on the box to open the menu. You will see a link for New Researcher Registrations. Click on the link and follow the prompts.  Records management staff from government agencies are recommended to register as researchers via the online registration, and then email sro@sro.wa.gov.au to identify that you would like to be registered for government loans.

I have tried to register online, but have not received a confirmation email?

Please check your junk or spam inbox in your email account. Outlook360 users may also find the email in the chatter inbox. Some .hotmail.com account settings will automatically reject the email due to the security settings provided by Microsoft. If this is the case, your registration will have started but will become inactive (see below). 

I have a confirmation email, but cannot complete the registration?

Your registration account will become inactive after 24 hours, if you do not reply to the confirmation email.  Please contact the front desk on 08 9427 3600 or sro.refdesk@sro.wa.gov.au, so that we can activate your account and provide a temporary password.

Do I have to register online?

No, you do not need to register online. However, registered users have access to more detail about items and series, can use the online ordering system and can download pdf copies of digitised items.  All users, whether registered online or not, are required to  register as a researcher in order to view original items in the Search Room. If you have not previously registered as a researcher, please advise staff of your online user name when completing the physical registration process. If you are already registered as a researcher using original materials, please let staff know your user name so that they can update your details and provide a new research ticket.